Frequently Asked Questions
1. I would like to start locks, do I have to have a consultation?
Yes.First time guests looking to start their locks Must have a consultation prior to receiving a loc start up service. This is important so that we can analyze your scalp, hair, and lifestyle to see what start up method would be best for you. This is also your opportunity to check us out- see our gallery of work, meet our team members, ensure their are no alergiest to the products we use, and to speak to us firsthand about the desired outcome for you potential locks.
2. Can I book a consultation and receive a service in the same day?
We can not guarantee that. A consultation is required for all first time clients and new services, however, those interested in loc extensions, starting locks, or those in need of repair are typically booked on a separate day from the consultation. A consultation for someone who has existing locks and are simply looking for a new loc home are typically serviced in the same day.
3. I reserved my appointment with one stylist but when I came in I saw someone else. What's up with that?
We are all about servicing you in the most efficient and enjoyable way possible. We are all about giving you quality service in a short amount of time. In the event the staff member you were scheduled with is running behind, the first available team member will take over to ensure that you don't experience wait time. If you happen to run behind and would still like to get seen, we may have to have you see an alternate member to complete your service. Please understand that every team member undergoes extensive training before being allowed to service our guests. We are a team environment focused on giving you quality loc care and customer service. You can be rest assured that you will receive the same great service at every visit by any Team member.
4.What is your availability?
Monday 10am-6pm (Last appointment taken at 4p)
Tuesday-Thursday 9a-9p (Last appointment taken at 7p)
Friday 9a-5p (Last appointment taken at 3p)
Saturday 9a-3p (Last appointment taken at 1p)
Sunday 10a-3p (Last appointment taken at 1pm)
5, Do you accept walk0ins?
No we do not
6.Do I have to schedule an appointment for a consultation?
Yes you do . Consultation are done Monday- Friday 10a-5p